1. Introduction
At Art & Eden, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, whether through our website, social media, or directly via email or phone.

2. Who We Are
Art & Eden specialises in floral preservation photography, creating bespoke artwork to preserve cherished memories. For any privacy-related queries, you can contact us at:
Email: hello@artandeden.co.uk
Phone: +44 7792922029

3. Data We Collect
We may collect and process the following personal data:

• Contact Information: Name, email address, phone number, and postal address.
• Order Details: Information about your orders, including preferences and event dates.
• Payment Information: Customer details for invoice processing.
• Technical Data: IP address, browser type, and browsing activity on our website.

4. How We Use Your Data
We use your personal data to:

• Fulfil your orders and deliver your artwork.
• Respond to your inquiries and provide customer support.
• Process invoices and payments securely via bank transfer.
• Improve our services and website through analytics.
• Send updates, promotions, and newsletters (if you’ve opted in).

5. Legal Basis for Processing
We process your personal data based on:

• Contractual Necessity: To fulfil your orders or respond to inquiries.
• Legitimate Interest: To improve our services and understand customer needs.
• Consent: For marketing communications, where you have given explicit permission.

6. Sharing Your Data
We only share your data with trusted third parties, including:

• Delivery partners to ensure your artwork reaches you.
• Analytics providers to improve our website performance.

Payment details are processed directly via bank transfer and are not shared with third-party payment processors.

We will never sell your data to third parties.

7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. For example:

• Order details are retained for up to 7 years to comply with tax and legal obligations.
• Marketing data is retained until you opt out or withdraw your consent.

8. Your Rights
Under UK GDPR, you have the right to:

• Access your personal data and request a copy.
• Request correction of any inaccuracies in your data.
• Request deletion of your personal data (where legally permissible).
• Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at hello@artandeden.co.uk

9. Cookies
Our website uses cookies to enhance your browsing experience. These cookies collect information about your preferences and help us understand how visitors use our site. You can manage or disable cookies via your browser settings.

10. Data Security
We implement robust measures to protect your personal data, including encryption and secure servers. However, no system can be 100% secure, so we cannot guarantee absolute security.

11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date. If changes are significant, we will notify you via email or other communication channels.

If you have any questions or concerns about this Privacy Policy, please reach out to us: